People Nerds

The AI-Powered Customer: What Fans are Doing (and Avoiding)

October 15, 2025

overview

How are fans using AI across their passions—and what can that teach us about building better products? Watch Susan and Karis (KR&I) unpack insights from a Dscout study on fandom and AI, with practical tips for creating fan-worthy customer experiences.

Contributors

Susan Kresnicka

Founder and President at KR&I

Karis Eklund

Research Manager at KR&I

The AI-Powered Customer: What Fans are Doing (and Avoiding)

October 15, 2025

Overview

How are fans using AI across their passions—and what can that teach us about building better products? Watch Susan and Karis (KR&I) unpack insights from a Dscout study on fandom and AI, with practical tips for creating fan-worthy customer experiences.

Contributors

Susan Kresnicka

Founder and President at KR&I

Karis Eklund

Research Manager at KR&I

Almost everyone is a fan of something—whether it’s a band, a film, or (ideally) your product. But how exactly are fans tapping into AI?

Join Susan Kresnicka (Founder and President at KR&I) and Karis Eklund (Research Manager at KR&I) as they share findings from a recent Dscout study exploring how fandom and AI intersect.

Tune in to hear their takeaways—and what your team should keep in mind when building new AI offerings for your customers.

In the session they discuss..

  • A deep dive into how real people are using AI in their day-to-day
  • Tips for conducting rich, foundational customer research in Dscout
  • Strategies for building fan-approved products
  • and so much more!
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