The pool of participants are great, the tagging system is flexible and super helpful, and they now have the option to run usability tests (in addition to the live interviews, surveys, and diary studies). Videos are automatically transcribed. They also will handle incentives (as long as you have a credit card or balance on file), for 10% of the incentive. And the support staff are all friendly, helpful, and respond quickly.

Dscout has been a game-changer for my team. Diary studies were a significant gap in our research methods, but with Dscout, we can now run them much more frequently. One standout feature is the ability to seamlessly transition diary study participants into live interviews within the same project, greatly streamlining the process of collecting necessary data. Since adopting the platform, we’ve benefited from frequent updates and new features that have significantly enhanced efficiency and ease of use.